GP online access disrupted after Silicon Practice enters administration
Original report: date unavailable
Patients at GP surgeries in England and Wales have lost access to some online services after digital supplier Silicon Practice entered administration. NHS England says affected patients should contact practices by phone or in person, while the NHS app remains operational.
The collapse of Silicon Practice has disrupted GP websites and online services in England and Wales. The company supplied websites, appointment booking and digital consultations to around 500 practices in England, just under 10% of the total. Practices in London, Gloucestershire and Norfolk are among those reporting problems, although the full extent of the outages is unclear.
NHS England said most practice websites were operating normally and that affected surgeries had received guidance on maintaining services. Patients unable to use their surgery’s website should contact it by phone or in person. The NHS app is still working. Royal College of GPs president Prof Victoria Tzortziou Brown called for practical support to restore websites and keep patients informed.
The disruption comes as online access has become a significant route into GP care. According to the report, all English practices have been required to offer online appointment booking since last year, and more than 40% of appointments are booked that way. GP leaders warn that outages add pressure to already stretched teams.
Source
BBC News
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